Shipping and Returns

Shipping Policy

Delivery: Options: in-person pickup, insured shipping, delivery window as per Australia Post.

Risk of loss passes to you when the item is handed to you or the carrier, depending on the chosen delivery method.

We are not liable for shipping damages caused by carriers. We’ll assist with insurance claims if applicable.

Return and Refund Policy

Custom engraved precious metal items are typically non-returnable unless there is a defect in craftsmanship.

If a defect is discovered within 10 days of delivery, please notify us with photos and a description. We may offer repair, replacement, or a refund at our discretion.

Warranties cover workmanship for 1 month from delivery. Damage due to misuse, modification, or improper care is not covered.